Original sales receipt must accompany returns.
Your request must be made within 7 days of delivery via creating a support ticket or call customer care 9:00am-3:30pm EST M-F at 888-339-2506. Returns must be sent via a traceable method as we will not credit for an order where proof of receipt cannot be made. No returns are accepted without prior authorizations and, no returns will be allowed on any product that was not part of the original purchase through coffeerocket.com. (i.e. resale of product through 3rd party on Amazon, EBay, etc.). Please include the original order number when returning any items. Any gift item shipped to you from coffeerocket.com may be returned for a merchandise credit that can be used on a future coffeerocket.com order or exchanged for product of equal value. Refund checks are not available for gift returns. Shipping is non-refundable. Items must be in “new, unaltered and unused condition”.
Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item’s particular item description.
Please ship items back by a traceable/track-able method to:
2562 Blvd of the Generals
Norristown, PA 19403