Frequently Asked Questions
As soon as you register with CoffeeRocket.com and complete a purchase transaction you are automatically enrolled in the Rocket Rewards program.
It’s simple! Just log into CoffeeRocket.com using your username and password, then click the “My Account” button on the top of the page and click on “My Rewards Points” link. Here you will see how many points you have accrued and how many are pending (the 5 day waiting period).
If you have been logging in when placing your previous orders, you have been accruing Rocket Reward$ loyalty points.
To be able to redeem points, you must have at least accrued 200 points. If you have at least 200 points, upon checkout, where you are asked how to pay, you’ll see that automatically your reward points will be listed with a box for you to redeem them. (NOTE: if you do not have 200 points yet, you will NOT see the box to redeem points.)
Just type in the amount of points you’d like to redeem and click the green + to apply them to your cart. You know you’ve applied them properly if you see them added with a trash can next to them (see screenshot below).
You will also see to the far right the dollar amount you saved. You many finish your checkout and will only be charged the remaining balance. PLEASE NOTE: Reward points expire after 180 days so make sure to use them before they expire!
Your Rocket Reward points do not expire but you must have accrued at least 200 points to begin redeeming.
Unfortunately, the program is not retro-active. This is a brand new program that starts February 1, 2010. Any purchase made after that date will qualify you to receive points.
UPDATE: With the re-launch of the program as we moved ordering platforms, any orders you placed between the suspension of the program from October 18, 2013 and December 18, 2013 will be awarded to your account.
When you redeem points in the MyReward$ (“Rocket Rewards Program”), you agree to be bound by these Program Terms and Conditions. CoffeeRocket.com reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, CoffeeRocket.com may change the Program benefits, MyReward credit levels, Program affiliations or redemption offers at any time without notice. Participants are responsible for accessing these sites in order to keep informed of Program features applicable to Participants’ rights and responsibilities with regard to the Program. For questions regarding the Program, Participants may also call 1-888-339-2506 (9:00 a.m to 3:30 p.m., (EST), Monday through Friday).
MyReward credits accrue and may be redeemed in accordance with these Program Terms and Conditions. CoffeeRocket.com may further restrict the Program based on your place of residence.
When you obtain MyReward credits, you have obtained a limited license from CoffeeRocket.com as described in the these Program Terms and Conditions. Accrued MyReward credits are not your property. MyReward credits are not transferable under any conditions, including upon a Participant’s death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of MyReward credits is null and void. Accrued MyReward credits may not be combined with any other Program Participant’s MyReward credits. All accrued MyReward credits will be forfeited upon your withdrawal from or termination of the Program.
MyReward credits have no MONETARY value. MYREWARDS CREDITS CAN NEVER BE CONVERTED TO CASH OR REFUNDED, EVEN UPON CANCELLATION OF YOUR ACCOUNT BY YOU OR TERMINATION OR SUSPENSION OF YOUR ACCOUNT BY US.
To the fullest extent allowed by law, CoffeeRocket.com retains ownership rights in any and all MyReward credits and grants you a limited, non-exclusive, non-transferable license to use MyReward credits only as specifically designated by CoffeeRocket.com as part of the Rocket Rewards Program. In the event that your account is cancelled or terminated by you or by CoffeeRocket.com for any reason, then you will no longer have the right to use any MyReward credits stored in or otherwise associated with your account, without any compensation to you or any liability of CoffeeRocket.com. Once MyReward credits are deleted from your account, they will not be reinstated, except at CoffeeRocket.com’s sole discretion. Your only recourse and rights, if any, with respect to MyReward credits obtained by you is to redeem such MyReward credits in accordance with these Program Terms and Conditions pursuant to eligible redemption offers as specifically designated from time to time in CoffeeRocket.com’s sole discretion.
You are encouraged to redeem MyReward credits stored in your account. CoffeeRocket.com reserves the right, at any time and for any reason, to terminate the Program or to otherwise cease to allow any and all uses of MyReward credits previously permitted. In such cases, CoffeeRocket.com generally will attempt to provide advance notice to Participants and an opportunity for Participants to redeem then-existing MyReward credits for eligible offers, as designated at such time by CoffeeRocket.com in its sole discretion; however, CoffeeRocket.com makes no guarantee there will be any such redemption offers available at such time.
The availability of any feature or aspect of the Program cannot be guaranteed.The existence of a particular offer available for redemption of MyReward credits is not a commitment by CoffeeRocket.com to maintain or continue to make such offers in the future. MyReward credits required for any redemption offer may increase at any time. The scope, variety and type of offers that may be available for redemption of MyReward credits can change at any time. CoffeeRocket.com has no obligation to continue making offers available for redemption of MyReward credits. In addition, CoffeeRocket.com may limit your use MyReward credits stored in your account, including applying limits to: the number of MyReward credits you may have stored in or credited to your account balance at one time, the number of MyReward credits you may redeem within a given time period (for example, one day), or the number of MyReward credits you may obtain per promotion. We also may remove MyReward credits from your account if they are posted to your account in connection with an activity that is subsequently voided, canceled or involves a return.
- Only one MyReward account allowed per individual.
- Provision of false information or omission of any information requested on any Program enrollment or redemption form or receipt may be grounds for denial of enrollment and/or accrual of MyReward credit in the Participant’s account.
How MyRewards Add Up
When You Purchase / You Will Earn
- $100.00 / 100 pts = $1
- $500.00 / 500 pts = $5
If you believe that you have validly obtained any MyReward credits that have not posted to your account, then you must contact us within 3 months after the date you claimed to have obtained MyReward credits. You acknowledge and agree that we may require reasonable documentation to support your claim and our resolution of your claim after our internal customer service review processes will be considered binding and final by you.
- All redemption offers are subject to availability. Certain restrictions may apply to specific redemption offers.
- After a Participant has redeemed MyReward credits, the Participant will not be able to exchange, refund or return the credits for redeposit in the Participant’s account.
- By redeeming a MyReward, the Participant releases CoffeeRocket.com, subsidiaries and affiliates from any and all liability regarding the Program or any redemption or use of MyReward credits. CoffeeRocket.com is not responsible for replacing lost, stolen or mutilated gift certificates, merchandise or anything else obtained by redemption of MyReward credits.
Participants are responsible for all taxes, liabilities, surcharges and any other fees associated with participation in the Program.
To the fullest extent allowed by law, CoffeeRocket.com makes no warranty, express or implied, regarding merchantability, fitness for a particular use or otherwise, regarding the Program or anything obtained by redemption of MyReward credits, AND CoffeeRocket.com is not liable or responsible for special, incidental, punitive, consequential, or exemplary damages arising from the, or related to, the Program or use in any manner of anything obtained by redemption.
You acknowledge and agree that the results of our internal customer service review processes will be considered binding and final by you with respect to any and all matters arising from or related to the Program. CoffeeRocket.com may audit any Participant’s account at any time, with or without notice to the Participant, to ensure compliance with these Program Terms and Conditions. CoffeeRocket.com, in its sole discretion, may cancel, suspend or otherwise limit your access to MyReward credits stored in your account if there is any suspicious, fraudulent, abusive or unlawful activity associated with your account. If CoffeeRocket.com cancels, suspends or otherwise limits access to MyReward credits stored in your account, your right to use MyReward credits stored in your account immediately ceases. CoffeeRocket.com will use reasonable efforts to investigate accounts that are subject to access limitations and to reach a final decision on the limitations promptly. CoffeeRocket.com reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program Terms and Conditions.
The Program is subject to applicable government laws, rules and regulations. Void where prohibited
If you no longer wish to receive your recurring order you can cancel one or more items set to recur at any time.
- Log in to your account.
- Click on My Account link below the logo.
- Click on the My Recurring Orders link in the Account Menu.
- Scroll down (if necessary) to see all items you have set to recur.
- Click on the edit pencil icon to the left of any item you’d like to cancel.
- On the general tab click the drop-down arrow for status and change the status to cancelled.
- Click save.
- Repeat steps 5-7 if you need to cancel additional recurring items.
To create a recurring order you must select the variant that specifies the interval you’d like the product to recur at. To chose the interval you should:
- Find the product in our product catalog.
- Click on the product or click on the “See Detail” button below the product so it open up into it’s own page.
- Click on the drop-down list to the right of Option and choose the correct interval.
- Update your quantity if you’d like more than 1.
- Click “Add to cart” button if you want to add it and continue shopping or click the “Buy Now” button if you’re ready to check out.