Frequently Asked Questions

No, additional offers in the form or coupons or other promotions cannot be combined with the Price Match program. We match regular prices only, not coupons.

No, if our competitor’s promotional price has a limited duration; it is excluded from our price match policy. We do not match local competitor’s holiday or limited-time offers. These offers are typically limited in time and quantity and are therefore not representative of marketplace pricing.

No, our competitive price policy does not apply to online competitor’s limited quantity offers, clearance offers, or technical errors. Exact match for quantity and price is necessary to qualify for the Coffee Rocket 100% PRICE MATCH GUARANTEE.

For any price matches issued for a price difference of $14.99 or less, a store credit will be added to your account. This credit may be used toward any future purchase either made online or over the phone. The store credit has no expiration and may be combined with any other promotional offers, loyalty points or gift certificate credits. For any price matches issued for a price difference of $15.00 or more, a refund will be issued back to the card used on the order within 2-3 business days of approval. Please note, if you paid via PayPal, it may take a bit longer to see the credit to your account.


First you must place your order. Then, fill out the request form on this page with your order number, the competitor’s price, and where it is advertised. You must include the actual link of the product you are requesting a price match for in the price match submission form. If you have already applied a coupon, which brings the total value of the product lower than the competitor’s offer, the price match does not apply. We will credit you the difference back PLUS deposit 50 Rocket Reward Points into your account. Yes, it’s that easy. Credit usually takes 3-5 business days to be completed. Please note if you pay by PayPal, it may take a bit longer to credit the difference.


If you find a current price on an identical product, same count size, volume or quantity, in-stock from any other online retailer within 24 hours of placing your order, we will match the price on an existing order. The Price Match Guarantee excludes special orders, clearance items, discontinued items, expired products, open box merchandise, free offers and typographical errors. We are not able to add additional coupon discounts on top of competitor’s offers.

NOTE: We must be able to verify the price on a competitor’s website without having to create an account or provide billing information to view the price of the product you are asking to price match.

As soon as you register with and complete a purchase transaction you are automatically enrolled in the Rocket Rewards program.


It’s simple! Just log into using your username and password, then click the “My Account” button on the top of the page and click on “My Rewards Points” link. Here you will see how many points you have accrued and how many are pending (the 5 day waiting period).


If you have been logging in when placing your previous orders, you have been accruing Rocket Reward$ loyalty points.

To be able to redeem points, you must have at least accrued 200 points. If you have at least 200 points, upon checkout, where you are asked how to pay, you’ll see that automatically your reward points will be listed with a box for you to redeem them. (NOTE: if you do not have 200 points yet, you will NOT see the box to redeem points.)

Just type in the amount of points you’d like to redeem and click the green + to apply them to your cart. You know you’ve applied them properly if you see them added with a trash can next to them (see screenshot below).

You will also see to the far right the dollar amount you saved. You many finish your checkout and will only be charged the remaining balance. PLEASE NOTE: Reward points expire after 180 days so make sure to use them before they expire!

Your Rocket Reward points do not expire but you must have accrued at least 200 points to begin redeeming.